Booking information

Booking terms & cancellation policy

Operational draft—review and approve before launch.

1. Booking and confirmation

Stripe and PayPal bookings are created and confirmed only after the payment provider reports a successful payment. A failed, cancelled or expired online payment does not create a booking. Bank-transfer and eligible cash bookings are confirmed immediately; their payment status remains awaiting transfer or unpaid until an administrator records the payment.

2. Prices and payment

Prices are shown in the currency stated at checkout. Each experience defines its accepted payment methods, cash eligibility and minimum deposit. A traveler may choose the displayed percentage or full payment. Any remaining balance, deadline and accepted method will be shown in the written confirmation. Bank and currency-conversion charges are the traveler’s responsibility.

3. Changes

We will make reasonable efforts to accommodate requested changes. Supplier availability, changed dates, additional travelers or upgraded services may affect the price.

4. Cancellation

Unless an experience states different conditions in writing: deposits become non-refundable once suppliers are confirmed; cancellation 30 days or more before travel may receive a refund of recoverable amounts less committed supplier costs and payment fees; cancellation within 30 days may be non-refundable. We strongly recommend comprehensive travel insurance. Any experience-specific written terms take priority.

5. Supplier and itinerary changes

Weather, road conditions, closures, safety concerns or supplier changes may require a reasonable substitute or itinerary adjustment. We will protect the overall quality and value of the journey wherever possible.

6. Traveler responsibilities

Travelers are responsible for valid passports, visas, insurance, health requirements, punctuality and accurate disclosure of accessibility, dietary or medical needs relevant to service delivery.

7. Reviews

Reviews may be moderated for spam, privacy and relevance. Verified status means the review link matched a booking in this system; it does not mean the review text was edited or endorsed.

8. Contact

Questions or cancellation requests must be sent to ayoub@moroccoluxury.vacations with the booking reference.