- Pickup and return
- Shared return transport from central Marrakech hotels or an agreed accessible medina meeting point. Pickup is before dawn and the operator confirms the exact time. Transfers and flight are shared, not private.
- Pickup outside the stated area
- Only the locations expressly included in this experience are covered. Request a written price before booking a distant hotel, airport, port or different return point. No unlisted transfer supplement is charged automatically.
- Languages
- English is listed for this experience. Tell MLV if you need safety instructions in another language so the crew can confirm what is available. A private guide or interpreter is not included.
- Guest allowance
- USD 200 per eligible passenger. Two passengers: USD 400; four: USD 800, before any short-notice supplement. Request up to 16 places together; every seat and passenger eligibility must be confirmed before payment.
- Access and mobility
- Passengers board by climbing into the balloon basket and normally stand during the flight. Tell MLV about mobility limitations or assistance needs before requesting a date; the crew must confirm suitability. Wheelchair access or an adapted basket is not guaranteed.
- Children and luggage
- Give children’s ages and any child-seat, stroller or extra-luggage requirements before booking. Seats and vehicle capacity must be explicitly confirmed; there is no automatic guarantee.
- Meeting time
- Before dawn — exact pickup confirmed. Your final written arrangements confirm the exact time.
- Weather and disruption
- Weather, official closures and transport disruption may change the route or activity. Contact MLV if your service cannot operate. Any alternative, rescheduling or refund follows the stated booking terms and cancellation policy.
- What to bring
- Closed shoes, a warm layer for the early start and identification requested by the operator. Check boarding, standing and health restrictions before booking.